IHES and AgentCorp privacy policy Instagram and Facebook
Independent Hospitality Expert Solutions — Privacy Policy
Effective: 7 September 2026
Applies to: AgentCorp HQ (internal operations + content tool)
Operator: Independent Hospitality Expert Solutions (www.ihesco.com)
Scope: Instagram Graph API
1. What this application is
AgentCorp HQ is a private, self‑hosted tool used only by the operator. It connects to an Instagram professional account we own or manage to create content and read/reply to comments on our posts.
2. What we access and why
Access occurs only after consent via Meta.
• Account ID + username — correct publishing
• Published media — captions, URLs, timestamps, like/comment counts
• Comments — text, username, timestamp
• Access token — required for API calls
Permissions: instagram_basic, instagram_content_publish, pages_read_engagement, instagram_manage_comments.
We do not access DMs, follower lists, other accounts, ads data, or any Instagram user data beyond public comments on our posts.
3. Where data is stored
All data stays on the operator’s computer. The token is stored in an encrypted vault; media and comments are cached locally. No third‑party sharing, analytics, ads, customer database, or cloud storage. The app communicates only with Meta’s API.
4. How long we keep it
Cached records remain until deleted or the account is disconnected. Tokens remain until expiry or removal. Disconnecting removes the token immediately. No off‑site backups exist.
5. Deleting your data
See our deletion page or contact us (section 8). Deletion is immediate because all data is local. Requests are completed within 30 days, usually same day. Deleting your Instagram comment removes it everywhere, including our cache on refresh.
6. Legal basis and rights
Under UK/EU GDPR: legitimate interest for operating our social media; consent for account connection. You may request access, correction, deletion, or complain to your supervisory authority.
7. Children
Not directed at children; we do not knowingly collect data from anyone under 13.
8. Contact
Independent Hospitality Expert Solutions — www.ihesco.com.
9. Changes
Material updates appear here with a revised effective date.